Technical Support
Get PuzlPlay technical support for bugs, crashes, login and gameplay issues. Email platform, version and repro steps—we aim to reply in 1–3 business days.
About this support page
PuzlPlay technical support helps with gameplay issues, crashes, login and account questions on Web and iOS/Android apps for 2048, Sudoku, Minesweeper, sliding puzzles and Snake. Try refresh, update or cache clear first, then email platform, version and steps to reproduce. Privacy export and deletion requests use the same inbox.
PuzlPlay Technical Support We help with gameplay issues, login problems, crashes, and account questions for our Web and App versions. Before contacting us, please try: • Refresh the page or restart the app. • Update to the latest app version (App menu → version check). • Clear browser cache (Web) or reinstall if crashes persist. • Note your language, game mode, and steps to reproduce the bug. When emailing [email protected], include: • Platform: Web (https://www.puzlplay.com) or App (iOS/Android) and OS version. • App/browser version shown in settings (App only). • Account type: guest or Google-linked. • Screenshots or screen recording if possible. • Time zone and approximate time the issue occurred. Response time: we aim to reply within 1–3 business days. Complex issues may need more time. Privacy-related requests (data export/deletion) are also handled at [email protected].
Frequently asked questions
- What does PuzlPlay technical support cover?
- Bugs, crashes, login, account and leaderboard sync issues for 2048, Sudoku, Minesweeper, sliding puzzles and Snake on Web and apps.
- What should I include in a support email?
- Platform (Web or iOS/Android), OS and app/browser version, guest or Google-linked account, steps to reproduce, and screenshots if possible. Email [email protected].
- How fast do you reply?
- We aim to reply within 1–3 business days. Account or data requests may take longer to verify.